FAQ

We accept Rupay, Visa, MasterCard, Mestro, American Express, UPI, Google Pay and Net Banking.

There are several reasons why your order may have been cancelled:

- The item(s) sold out.

- There is a delay in replenishment for your item(s).

- We are unable to verify your billing information

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account

We understand how important your order is, so we aim to fulfill orders as quickly as possible. However, if you still want to cancel your order, you can email us at care@zeyo.in.

1) If you do not receive an email from us within a few hours of placing your order, please check your personal spam folder. If it's not there, the email address on file may be spelled incorrectly.

2) To check your orders, log into your Zeyo account and select the “My Orders” option to review your order history.

3) If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing care@zeyo.in.

1) We offer free returns and exchanges within 7 days.
2) Exchanges must be requested within 7 days of item delivery.
3) Only size exchanges for the same item are allowed.
4) Only one exchange is available per item.
5) Sale and promotional items are not eligible for returns, exchanges or refunds.
6) Items not meeting the acceptable conditions listed in the Return Policy will be denied.

Just send us an email with your Order Number at care@zeyo.in. Our team will then follow up.

At ZEYO, every order goes through a thorough QC process. However, if you receive a damaged item, please provide a photo of the damaged item clearly displaying the damage by emailing our Customer Care at care@zeyo.in, along with a description of the damage and your Order Number. Once we receive your email and assess the damage, we will contact you to determine the appropriate course of action. We offer an Easy Return Policy for your convenience and satisfaction.

No, we do not offer refunds for standard shipping charge if the order was placed using COD or if the order value is below ₹1500

Don’t worry! Simply click the “Forgot Your Password?” link above to the signin button and follow the instructions provided. Please don’t hesitate to contact us if you continue to experience any problems logging in.

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please don't hesitate to contact our customer support team. We're here to assist you and can be reached by sending an email to care@zeyo.in