Return & Refund Policy

Thank you for shopping with Zeyo (“we”, “our”, “us”). Please read our Return, Refund, Exchange, Cancellation and Shipping policies carefully

Return & Exchange Policy

We offer returns and exchanges within 7 days from the date of delivery for eligible products only.

To initiate a return or exchange request, please contact us at care@zeyo.in or via WhatsApp on the contact number provided on our website. Kindly mention your:

  • Order Number
  • Reason for return or exchange
  • Clear images of the product received

Please note that submitting a return or exchange request does not guarantee approval. All requests are subject to verification, quality inspection and approval by our team.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must be:

  • Unused, unworn, unwashed and undamaged
  • Returned with all original tags, packaging, invoices and accessories intact
  • In the same condition as delivered
  • Approved after inspection by our quality assurance team

Zeyo reserves the right to reject returns or exchanges if the product does not meet the above conditions.

Items sent back without first requesting and receiving return approval will not be accepted.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, exchange or refund:

  • Sale or promotional products
  • Gift cards
  • Accessories and innerwear items
  • Customized or made-to-order products
  • Products marked as “Non-Returnable” on the website

Reverse Pickup & Self-Shipping

In serviceable locations, we may arrange a reverse pickup for approved returns or exchanges.

If reverse pickup service is unavailable at your location, the customer will be required to self-ship the product to the address shared by our support team.

Customers must share the courier receipt/tracking details via email at care@zeyo.in or through WhatsApp after dispatching the parcel.

Please ensure that the product is securely packed to avoid damage during transit.

If a reverse pickup is unsuccessful after two attempts due to customer unavailability, incorrect address, refusal to hand over the parcel or any customer-related issue, the return request may be cancelled.

Refund Policy

Once your returned item is received and inspected by our quality assurance team, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days after successful quality inspection.

Refunds will be issued to the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds will be provided only in the form of store credit, wallet credit or brand voucher equivalent to the order value.

Shipping charges, COD charges, convenience fees and handling charges are non-refundable.

Zeyo Fashion reserves the right to provide partial refunds if the returned product is found with missing tags, damaged packaging or signs of handling.

Damaged, Defective or Wrong Products

We conduct strict quality checks before dispatching orders. However, if you receive a damaged, defective, missing or incorrect product, please contact us within 24 hours of delivery via email at care@zeyo.in or WhatsApp.

Customers must provide:

  • Clear product images
  • Images of packaging
  • Unboxing video recorded at the time of opening the package

Claims raised without proper photo or video proof may not be eligible for refund, replacement or exchange.

Exchange Policy

Exchanges are subject to product availability.

If the requested size, color or product is unavailable, we may offer store credit, alternate product or refund at our discretion.

Order Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will be treated under the applicable return policy.

Zeyo Fashion reserves the right to cancel any order due to stock unavailability, payment issues, suspicious activity or unforeseen circumstances.

COD Order Policy

We reserve the right to refuse or limit Cash on Delivery (COD) orders for customers with repeated failed deliveries, excessive returns or suspicious order activity.

Shipping Policy

For shipping and delivery details, please refer to our Shipping & Delivery Policy .

Contact Us

For any questions regarding returns, refunds, exchanges or cancellations, please contact:

Email: care@zeyo.in
WhatsApp: 9152233233